Theme Horse

Thank you for the feedback.

Do you perhaps have the url of the support forum?

If I do a search it seems like Codecanyon is the creator, and when I go to their support I read the following:

In case you purchased the Plugin bundled in a Theme,

Please contact the Theme Author via his profile page, or his support forum, as it is there responsibility to provide you support for the complete package ie Theme+Plugins. Due to the high number of tickets from users who have not purchased from us directly via codecanyon, we can not responding if the plugin was included/bundled/bought with a theme purchase.

Thank you very much for your understanding and wish you a great day,

ThemePunch