Hi the_austrich,
We have count the words, So if you use any format as bold, italic etc it will count the words so it will not display, IF you use default template then only it will works otherwise it is not possible. If you use business template then the file is inside interface -> inc -> widgets -> interface_widgets.php
We are using <?php the_excerpt(); ?> for displaying content. So if you need code customisation. We have designed our theme this way. If you are unable then you need to hire a developer to fix it.
Thank you!
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