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Why is my account "On Hold"

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • June 2, 2015 at 11:27 am #25332
    Jared
    Participant

    Hello,

    I just purchased your bundle package however there is nowhere to download the needed files. Is it because my account is “on hold”? Why is my account on hold?

    June 3, 2015 at 7:07 am #25356
    Theme Horse Support Team
    Keymaster

    Hi Jared,

    It seems that you have purchased the theme via eCheque payment method.
    And we have not put your order in hold PayPal puts your order on hold and message us as below:
    It usually takes about 3-5 days for you to receive the money (estimated: 6/5/2015 – 6/9/2015). We recommend that you wait until the money arrives before posting items. We’ll email you when this eCheque payment has been deposited into your PayPal account.

    Thank you!

    June 3, 2015 at 12:26 pm #25368
    Jared
    Participant

    Thank you for responding.

    Can I cancel the order and then re-order paying via a credit card (or another faster method). Or is this something I have to do through paypal?

    June 4, 2015 at 6:20 am #25392
    Theme Horse Support Team
    Keymaster

    Hi Jared,

    It seems that you have purchased the theme again and this time its not on hold.
    Now you can cancel your first order that is on Hold.

    Thank you!

    June 4, 2015 at 10:02 am #25393
    Jared
    Participant

    Yes. I needed it sooner so I went ahead and purchased via credit card and cancelled the original order.

    Cheers.

    June 4, 2015 at 2:20 pm #25403
    Theme Horse Support Team
    Keymaster

    Great! Thank you for purchasing our theme. 🙂

    June 17, 2015 at 2:16 pm #25748
    Jared
    Participant

    I have cancelled my original order. When can I expect my refund through paypal?

    Jun 2, 2015 04:12:39 PDT
    Transaction ID: 1A956931VL0953245

    Thank you.

    Jared

    June 18, 2015 at 6:41 am #25762
    Theme Horse Support Team
    Keymaster

    Hi Jared,

    We have forwarded your message to our sales team. You will get refund within 24 hours.

    Thank you!

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