Theme Horse

After update Revolution Slider no longer works

This topic has 5 replies, 2 voices, and was last updated 9 years, 2 months ago by Theme Horse Support Team.

Viewing 6 posts - 1 through 6 (of 6 total)

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September 18, 2015 at 11:32 am #28429

Shelly
Participant

After updating theme, my slider no longer works. I have checked all settings, and can see the slider in RevSlider, but it doesn’t show on my homepage (as it should).

Any thoughts?

September 18, 2015 at 2:50 pm #28437

Theme Horse Support Team
Keymaster

Hi Shelly,

Sorry! It must work.
We are also using it in our demo site and it works without any issue.
It may be conflict issue with some plugins that you are using in your site. Please try deactivating all the plugins one by one and let us know.

Thank you!

September 18, 2015 at 3:50 pm #28445

Shelly
Participant

I did the suggested plugin deactivation. Still no slider shows on homepage.

September 18, 2015 at 5:41 pm #28455

Theme Horse Support Team
Keymaster

Hi Shelly,

Could you please provide us the temporary username and password to your site via Email? So that we can have a look into your issue.

This forum is a public and visible to all the members so do not share any username and password here in this forum.

Thank you!

September 18, 2015 at 6:23 pm #28458

Shelly
Participant

Sent. Thank you.

September 18, 2015 at 6:46 pm #28460

Theme Horse Support Team
Keymaster

Thank you for providing us you login detail.
We have forwarded your issue to the support team they will reply you via email.

Thank you!
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