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Slider does not work

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • February 1, 2016 at 1:18 pm #42095
    BelgiqueSEO
    Participant

    Hello,
    I have been struggling to get the slider to work since a couple of weeks. It only shows one image at a time even if I select more. I have just now selected 2 slides and have featured images 962x390px for both. I can swap the numbers and then it shows that one picture but it is not sliding. It is so frustrating.
    I read all the instructions a couple of times and I do everything as it says. I went through the forum articles but could not find anything relating to my problem.
    I’ve been using other themes with slides and they were so easy to use even regardless of size. Now I made a huge endeavor to get the picture size right and it still does not work 🙁
    Any help would be highly appreciated.
    Thanks

    February 2, 2016 at 4:39 am #42119
    Theme Horse Support Team
    Keymaster

    Hi BelgiqueSEO,

    Could you provide your site Url. So that we can find what the issue you are facing.

    Thank you!

    February 2, 2016 at 8:19 am #42144
    BelgiqueSEO
    Participant

    I guess I just figured out that the slider is not available in the free version. It is pretty unfair to have that option showing in the customizer without any notification that one would need to upgrade for this. I spent so many hours trying to fix this. If that option was not in the dashboard for the free version then it would be clear, but since it was showing I was choosing 3 slides and putting the corresponding info.
    Also in the demo version the slider is shown. I am really disappointed. This would be so basic and many other free themes have sliders for free. Or at least take out that option from the free version so that one does not get confused and wasting so much time.

    February 2, 2016 at 8:39 am #42148
    BelgiqueSEO
    Participant

    in the free demo preview the slider is rotating. so unfair!

    February 2, 2016 at 10:06 am #42154
    Theme Horse Support Team
    Keymaster

    Hi BelgiqueSEO,

    The Slider is also available in free version of our theme. Just follow the instruction https://www.themehorse.com/theme-instruction/clean-retina/#slider

    please provide your Site Url too so that we can help you

    Thank you!

    February 2, 2016 at 11:34 am #42164
    BelgiqueSEO
    Participant

    It is so weird, when I click on ‘buy pro version’ there is a table with the differences between free and pro and for slider there is a red cross on the option for the slider for the free version. So now I purchased the pro version to get the slider going and it is working immediately. I had the right settings since a long time but never got it to work in the free version. If I had known that I would not have to upgrade. It is really confusing and misleading 🙁

    February 3, 2016 at 3:26 pm #42206
    Theme Horse Support Team
    Keymaster

    @belgiqueseo Sorry we are not misleading. For Featured Post/Page Slider Options you should not have to upgrade it to premium version but if you need extra slider that is Image slider then only you have to upgrade it to premium version. You can easily set the Featured Post/Page Slider same like our demo in the free version. If you can not set that in the free version then you have to ask for support here in this forum.

    Thank you!

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