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There is NO ZIP file!

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • January 11, 2017 at 3:10 am #49227
    Deborah
    Participant

    I purchased Clean Retina Pro. I downloaded the file. It came in a folder. There is NO ZIP file, therefore, I cannot upload Clean Retina Pro as a new theme into WordPress. I have wasted $31.50 and I am paying $15.00 per year for WHAT????? No live person or even a chat support?

    January 11, 2017 at 6:18 am #49232
    Theme Horse Support Team
    Keymaster

    Hi Deborah,

    First thank you for purchasing our theme.

    There is .zip file where you can upload it to your WordPress theme directory directly.
    Please go to your account and and click on download tab to download the latest version of Clean Retina Pro theme.

    And $15 is for subscription renew charge.
    Actually after the purchase of our theme you will get free update from your account page and get support for one year via support forum.
    After one year if you want to continue with the update and support for the theme you will have to pay small amount $15 for another year.
    But you can continue to use the theme for the lifetime without renewing the yearly subscription.

    Thank you!

    January 11, 2017 at 7:04 pm #49256
    Deborah
    Participant

    No, there is no zip file.

    I went to my account, clicked on download tab I got, contained in a Blue Folder, the following.
    404.php
    archive-gallery.php
    changelog.txt
    comments.php
    content-corporate.php
    content-leftsidebar.php
    content-nosidebar.php
    content-rightsidebar.php
    footer.php
    functions.php
    header.php
    images
    index.php
    library
    page-template-blog-full-content.php
    page-template-blog-image-large.php
    page-template-blog-image-medium.php
    page-template-contact.php
    page-template-corporate.php
    page-template-gallery-four-column.php
    page-template-gallery-three-column.php
    page-template-gallery-two-column.php
    readme.txt
    screenshot.png
    searchform.php
    sidebar-contact-page.php
    sidebar-left.php
    sidebar-right.php
    style.cssI repeat, there is no zip file.

    January 12, 2017 at 6:23 am #49257
    Theme Horse Support Team
    Keymaster

    Don’t you get zip folder like this clean-retina-pro.3.0.1.zip If you get clean-retina-pro folder only while downloading then zip that folder and install it. It may be your downloader automatically unzip the file.

    Thank you!

    January 12, 2017 at 1:38 pm #49269
    Deborah
    Participant

    I believe this is the third time I have stated this: I DID NOT GET A ZIP FILE!!!!!!!!!

    My downloader does not automatically unzip files – I have downloaded plenty of zip files that have remained zip files after downloading. The problem is at your end, not mine, and you are doing zero to resolve it.

    January 13, 2017 at 9:08 am #49293
    Theme Horse Support Team
    Keymaster

    Hi Deborah,

    We have just logged into your account and we are able to download the clean-retina-pro.3.0.1.zip without any problem.
    If you are having problem then we can provide you a clean-retina-pro.3.0.1.zip via email.
    Please request the zip file of Clean Retina Pro by emailing here.

    Also please change you account password here before login to your account.

    Thank you!

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