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i cant download the theme

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #82230
    sorin Alionte
    Participant

    hey, i buy the news card pro and i cant download it (when i pres download it say invalid order )

    #82326

    Hi Sorin,

    It seems that you have cancelled your subscription so that you are not able to download the theme file.
    We can not able to reactivate the same order once the customer cancelled the subscription.
    Anyways, we have activated the new order with a new active subscription into your account where you can access the download file.
    Before login to your account please do reset your password here.

    Thank you!

    #84711
    Shinesfox
    Participant

    Hi I’m @Shinesfox & i’m new here please help me to get new Card and add coupons?? how you do it?

    #84818

    Hi @khanu8228

    If you looking for the NewsCard theme and discount coupon then you can use coupon code HAPPYHOLIDAYS in checkout form for the 30% discount on all single themes.
    Let us know if you have any problem using the coupon code.

    Looking forward for your purchase.

    Thank you!

    #100077
    Ghana News Agency
    Participant

    Why am I getting this message: Order #1****2 was placed on June 16, 2022 and is currently On hold?

    #100107

    Hello @george-agboklu

    It takes some time to authorize your payment.
    Your order is now complete and you can download the theme file from your account page.
    If you have any problem let us know.

    Thank you!

    #103415

    i buy the news card pro and i cant download it (when i pres download it say invalid order )

    #103427
    OliviaShelton
    Participant

    i have the same problem

    #103435
    Vladimir galba
    Participant

    hello i pay and order news card pro but i cant dowland why?

    thanks for answer

    #103443

    Hi @sontgseo and @mktedulive22/
    Make sure you have an active subscription before download, if not just renew your subscription and you will get access to the download file. You can find the pending subscription renewal order into your account.

    If you have any problems let us know.


    @vladimir-galba
    ,
    First thank you for purchasing our theme.

    System takes some time to authorize your payment.
    Anyways, it seems like your order is now completed.

    If you have any problems, do let us know.

    Sorry for Inconvenience

    Thank you!

    #103577
    massradiohn
    Participant

    Hello, I do not get my download to buy, how long do we have to wait? -Help

    #103589

    @massradiohn/,

    Some time system takes to authorize your payment.
    Please provide us your order number, so that we can quick check your order status.

    Sorry for Inconvenience

    Thank you!

    #104044
    chi hu
    Participant

    I purchased a theme pack but can’t download it

    #104140

    @chi-hu,

    Sometimes system takes to authorize your payment.
    Anyways all the hold orders is now completed and you can now download the file from your account page.

    Sorry for Inconvenience

    Thank you!

Viewing 14 posts - 1 through 14 (of 14 total)
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