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November 1, 2017 at 9:43 am #53892
In reply to: 'Read more' has disappeared
Theme Horse Support TeamKeymasterHi Russ,
Could you please provide us your site url with pro theme activated. We will look into it. We have not encountered such issue in our theme.
Thank you!
July 17, 2017 at 6:20 am #52189In reply to: Contact US Form
Theme Horse Support TeamKeymasterHi mmunsell,
Once you activate contact form 7 plugin on your dashboard You will find ‘Contact’ menu in your WordPress admin panel. Click on it. You will be provided an shortcode with form. View image
To display contact form on contact page. Go to your contact page and add the shortcode provided by contact form 7.
Thank you!
July 11, 2017 at 5:30 am #52079In reply to: Problems with customizing
Theme Horse Support TeamKeymasterHi catherinesweeney,
Did you made any code customization in the theme? If there is no code customisation then first deactivate your plugins one by one and test it again if there is still an issue or not. There is nothing issue with the theme.
Are you facing an issue with ambition pro themes only or with free ambition themes too.
Thank you
July 10, 2017 at 6:48 am #52049In reply to: Updating ultimate theme to ultimate pro
Theme Horse Support TeamKeymasterHi hallo1,
Ultimate free is completely compatible with ultimate pro. So you don’t need to worry about it. Purchase Ultimate Pro theme and download it from your account page on your pc.
Log in to the WordPress Dashboard.
Go to Appearance->Themes.
Click on Install Themes at the top.
browse it and select ultimate pro zip file
Then Click on Install and activate it.Thank you!
June 21, 2017 at 12:05 pm #51856In reply to: PHP 7 Compatibility
Theme Horse Support TeamKeymasterHi john,
Our theme is compatible with php7. Which version are you using? Currently the new version is 3.0.3. If you have not used the latest version then download it from account page. Simply deactivate interface pro theme and delete it. Install a new version of it.please make the backup of interface pro theme which you have currently installed on your dashboard before deleting it.
Thank you!
June 14, 2017 at 4:46 am #51757In reply to: Where are my contact page enquires going?
Theme Horse Support TeamKeymasterHi Hi Greg,
We don’t have any contact form installed in our theme by default. We are just making a compatible with Contact Form 7 plugins only. You can also check which plugins are you using.
Go to dashboard -> plugins -> installed plugins and check which plugin is activated there. Also provide your site url too that may help us too to find which contact form are you using.Thank you!
June 5, 2017 at 7:33 am #51656In reply to: Attitude pro in my terrywilson3.com backoffice
Theme Horse Support TeamKeymasterHi Matthew Kruise,
Go to account page and login with the username and password that you used while purchasing theme. Click on Download tab. and then you will be able to download Attitude pro theme.
After the download is made go to dashboard -> appearance -> themes -> add new and install a new theme attitude pro just you have downloaded and activate it.
Thank you!
May 25, 2017 at 10:36 am #51507In reply to: WP Portfolio Pro – upgrade
Theme Horse Support TeamKeymasterHi Michal Heller,
Did you made code customization? If you have made code customization then your site will be messed up. If you have added css in your additional css section then activate free themes first. Copy all css that you have added in additional css section and again activate wp portfolio pro and paste all css that you have added in free version.
If you still have any issue let us know. Please post your topic on related forum group Wp Portfolio Premium
Thank you!
May 25, 2017 at 4:38 am #51502In reply to: WP Portfolio Pro – upgrade
Theme Horse Support TeamKeymasterHi Michal Heller,
Did you downloaded the WP Portfolio pro theme from your account page. A zip file will be provided for you.
Log in to the WordPress Dashboard.
Go to Appearance->Themes.
Click on Add New at the top and click on Upload themes.
Choose files that you have downloaded and click on Install Now button
Activate it.
Doing this your WP Portfolio Pro theme will be upgraded.
Thank you!May 22, 2017 at 6:09 am #51466Theme Horse Support TeamKeymasterHi Vladimír,
Please undo the above answer. We have checked in our website using woderplugin slider and its working fine in mobile device. Are you sure that we are using the correct plugin or not? We have tested the video in this link and its working fine.Please deactivate all the plugins that you have installed on your dashboard except this plugins and check it whether its working on your site or not. If you have added any javascript in text widgets then please remove all javascript. Sometimes javascript will conflict with the theme.
Thank you!
March 24, 2017 at 6:36 am #50613f.ramserParticipantHello,
On the woocommerce page, the backgroungimage isn’t visible.
This is ok.
But the backgroungimage is downloaded.
The page has 1MB. The background image has 450kb.
But i didn’t need it to download, because is isn’t visible.
How can i deactivate the backgroundimage on the woocommerce page?
(Best solution will be CSS Code in the Style.css)Best regards
March 14, 2017 at 4:45 am #50441In reply to: How can I download themes I purchased.
Theme Horse Support TeamKeymasterHi Julianna,
To activate the pro version its very easy.
Log in to the WordPress dashboard.
Go to Appearance > Themes.
Click on Add New and then Upload button.
Choose the Ultimate Pro theme that you have downloaded.
then click on Install button and activate it.Thank you!
Theme Horse Support TeamKeymasterHi Lavishcouture
Can you please deactivate the plugins one by one and check once. There might be something conflict with our theme.
Also could you please provide us the site Url? So that we can see the actual issue.Thank you!
February 9, 2017 at 6:33 am #49897In reply to: Site Hacked?
Theme Horse Support TeamKeymasterHi Bigthumbs,
Just activate any other theme first and delete the old version of the Attitude Pro theme and upload a new version of Attitude Pro that you have downloaded and activate it. We are working on automatic update process and will be implemented into all the premium themes soon.
Your customize code will be removed if you have customize the main theme code. So, do not forget to backup old version if you have customize the main theme code.
Thank you!
February 9, 2017 at 6:28 am #49896In reply to: Image Slider not working
Theme Horse Support TeamKeymasterhi natalia,
We provide support through our support forum only. Did you made any code customization in the theme? If there is no any code customization then first deactivate all the plugins that you have installed on your dashboard and check it whether same issue occurred or not.Thank you!
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AuthorSearch Results
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Search Results
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Hello,
On the woocommerce page, the backgroungimage isn’t visible.
This is ok.
But the backgroungimage is downloaded.
The page has 1MB. The background image has 450kb.
But i didn’t need it to download, because is isn’t visible.
How can i deactivate the backgroundimage on the woocommerce page?
(Best solution will be CSS Code in the Style.css)Best regards