[Theme Horse Support Team]

Hi Anthony,

Are you trying to make the 1st and 2nd banner to 100% in width without white spaces in left and right side?

Thank you!

[Anthony]

I am trying to create full-width banners to break up my page content into parts, problem is I can’t seem to eliminate the left and right margins that are causing the banner to stop before it reaches the background. I’d like the banners to span the width of the entire white space shown in the screenshot.

The overall theme setting is Narrow & No Sidebar, while the page itself is designated No sidebar, Full width.

I’ve tried messing with margins and such, but all I have in my custom CSS right now is
.banner1 {background-color: rgba(255,0,0,.3);}

and then the page:

This page will contain basic contact info along with a contact form.
<div class="banner1">This is a banner</div>
Next set of content goes here
<div class="banner1">This is another banner</div>
Third set of content goes here

Thanks in advance for your help.

[Shelley]

I’m working on two different PC’s – as mentioned above a couple of times.
demo site screen shots are here
https://plus.google.com/photos/109626264127307572609/albums/6109097969224235057?authkey=CMLjlZ6mmcq9SQ
screen capture 1 – logo is not centered resulting in larger white space above header logo; no icons in contact bar, no social media links or icons in header.
screen capture 2 – bottom of theme: contact info on 4 separate lines double or triple spaced – not in one horizontal line as displayed in other browsers.

These items have been mentioned since day one with respect to display in Win 8.1 on MSIE 11. I don’t know what else to tell or show you because I’ve continually done that already. If I can see these on my laptop with the OS & browser that I have that came installed on this equipment – then other people can. Which is my point – I see the client in two hours and will see how it displays on their equipment.

thanks, Shelley

[Shelley]

I can see from your screenshot that it is presenting properly. As you can see from my screenshot – it is not. I know you already mentioned that there is ‘no’ large white space but in fact, as you can see from my screenshot….. there is. And there are missing icons in both the contact bar and the social media icons are missing in the header.

So, it is not all fine. All plugins were deactivated to test out the issue prior to sending you screenshots. All plugins have in fact been deactivated twice in order to test this. Awesome Screenshot is NOT available for the version of browser I am using therefore you are not running the same platform. So, let’s come to an understanding – you are presently unable to duplicate the problem but that does not mean that there is not a problem to solve.

The screenshots I am sending you are straight-forward CTRL-Printscreen to Photoshop to resize and save. The logo is not presented centered in the header; the icons are missing. Toshiba Satellite S50-B laptop (3 months old) with 15″ screen hooked to 19″ monitor running Win 8.1 and as mentioned viewing website using MSIE 11 (Ver. 11.096). If I run Chrome on same platform, the website presents correctly.

I would like to work together with you to solve this issue. I see the client tomorrow and if he’s running the same as I – then I either find a solution or I remove the theme and we go with another one.

https://plus.google.com/photos/102832813995100692798/albums/6107303782022695873/6107303809610055122?authkey=CJv_7OXNt-OK_gE&pid=6107303809610055122&oid=102832813995100692798

Above screenshot as mentioned – logo is not centered in header; icons are missing in contact bar; social media icons and links are missing in header.

Let’s try again, shall we? 🙂

thanks

[Theme Horse Support Team]

Hi Shelley,

We have already mentioned you that there is no any large white space shows up in the logo and icons are also working fine. We have view your website screenshot in Win 8.1 and MSIE 11 and its all fine. You can see your site screenshot here: http://awesomescreenshot.com/04747f6ufc
Also deactivate all the plugins one by one and check whether the same issues arise or not. You can visit our demo site in your same browser too whether it works fine or not.

Thank you!

[Shelley]

Very weird – I submitted a post and it isn’t showing up. ok, so here we go again. I have screen shots with captions and comments regarding primarily the issues with Win 8.1 and MSIE 11; specifically logo in header not centered (top to bottom) so large white space shows up above logo and missing icons (top contact bar) both the images for the contact info and also the social media icons in the header are missing in this regard.

The screenshots note the missing padding on the image under the slider – this was fixed by the Custom CSS provided – thank you. So, just ignore those comments (or make note if you wish re any further queries as to which OS/Browser appears to be the issue) I took the screenshots before the css was provided and entered.

Crap, of course I can’t remember all what I wrote in my previous post (that didn’t show up) but I’ll leave it at that. Hoping you can help me figure out reasonable solutions. I meant to provide a screenshot on the iPad as well but basically it’s displaying well 🙂

Display on my android – great!

thanks so much! Shelley

here are the screenshots: https://plus.google.com/photos/102832813995100692798/albums/6107303782022695873?authkey=CJv_7OXNt-OK_gE

[Theme Horse Support Team]

Hi Greg,

To reducing the white space above the main jpeg and the area just below the menu Go to Appearance -> Theme Options -> Design Options Tab -> Custom CSS paste the following CSS code and Click on save all changes button:

.home #main {
    padding-top: 0;
}
.home img.alignright {
    margin-bottom: 0;
}

Thank you!

[Greg]

Hi awesome theme 🙂 how would I go about reducing the white space above the main jpeg and the area just below the menu on my pages. Also do the same for the white space below the jpeg and the copyright statement.
http://dolomitedental.com.au/test/

[CC]

Hello,

Initially I got my logo to upload on this free version with no trouble (left side as shown in demo cover image), but there was too much white space at top and bottom of header, so I swapped it out. Now, I go through all the steps I have read through in this forum, click “insert into post” and “save all changes”, but it clicks out, does nothing, and previews my site title only, and it’s inside of a box. I can’t change it in any way. If I delete the site title, the box goes away, but as soon as I type again, the box comes back. And no image seems to take.

Can you please advise?
Thank you!

[Shelley]

Good Morning (at least in this part of the world!) Thank you so much for your reply and no worries 🙂 In the screen shot you sent me you may notice that there is no bottom padding – there should be a 10 px pad of the background image showing under the slider. I will take a few screenshots today to include. The padding is not a huge issue and I get that the site will not present the same on every platform/browser. The biggest issue for me was the extra white space above the logo and for that I will need to send you pix. I’m viewing on 5 different platforms re the responsive design – which, btw, I think works very well. Laptop with 17″ screen; laptop with 15″ screen and 19″ monitor plus iPad and Samsung Android phone. Loving the way the design responds across the mediums. Viewing using MSIE, Chrome & Firefox.

ok, back to work – thanks again, will follow up with screenshots so hopefully I can better convey the issue with the extra white space above the logo.

cheers, Shelley

[Shelley]

Greetings – still working on site and have inputted data for contact bar at top. Icons are showing up on one laptop, same browser, older OS (Win 7 Home Prem) and not on new laptop running Win 8.1 http://www.segacga.com. Showing up in Firefox correctly.

As a matter of fact, I’m getting huge white space above the header logo as well. So – I know it’s a browser issue and am wondering if someone has come across this and has a work around

So,
Win 7 Home Premium with MSIE 11 and Firefox = correct placement of header logo and contact bar icons are visible
Win 8.1 with MSIE 11 – albeit via Office 365 – no icons and header logo bottom aligned.

Probably missing something obvious here – it’s been a long day.

thanks

[Michael]

Thank you, I was wondering if you had a response to this:
I want to put a box or shadow around the Right Side Bar. It shows on each page but I would like it to stand out a little from the main text.

Also, and the last question I have.. how do I space out the item in my navigation bar so that is reaches the ends of the white space? My website is below for a real example on what I am working on:

http://www.eliesgrill.com

[Daniel]

I had a bit of fiddling around, and I think I might not have been clear with my request.

The footer needs to remain at the bottom of the page, but it does not always need to show. What happens at the moment is that when I have a short page, the footer moves up and leaves white space below the footer. I do not want this to happen.

On short page the footer should remain fixed to the bottom of the page.

I have been looking at this page: http://matthewjamestaylor.com/blog/keeping-footers-at-the-bottom-of-the-page

I am not quite getting the change I am looking for.

[piotr.illichosky]

For some reason, there is some whitespace between the slogan and my image. I would like to remove it. How can I do it? And what about the whitespace in the sides, what can I do to make it look like the image in you website?

[grendizer]

Hello again. So I have searched again by studying the functions and by reading articles on the web. I finally managed to do what i wanted. I’m putting here my conclusions to help other people with the same problem:

1) First, I noticed the function cleanretina_featured_post_slider() was OUTSIDE the function cleanretina_headerdetails(). There is a closing “}” before all bottom functions such as cleanretina_featured_post_slider(). As a result, in the child theme’s functions.php, there is NO need to refer to the function cleanretina_headerdetails().

2) Second, there are 2 ways to replace a parent function with a child fonction.
– First solution : Deactivate the Parent Function then Activate the Child Function: http://venutip.com/content/right-way-override-theme-functions . This is what I was trying to do.
– Second solution : use “pluggable” functions : http://codex.wordpress.org/Child_Themes#Using_functions.php : TIP FOR THEME DEVELOPERS. The fact that a child theme’s functions.php is loaded first means that you can make the user functions of your theme pluggable —that is, replaceable by a child theme— by declaring them conditionally. E.g.:
if ( ! function_exists( ‘theme_special_nav’ ) ) {
function theme_special_nav() {
// Do something.
}
}

3) According to the code in header-extension.php, Theme Horse’s developpers are using the second solution for the function I’m interested in. The following line:
if ( ! function_exists( ‘cleanretina_featured_post_slider’ ) ) :
means that if the function cleanretina_featured_post_slider does not exist, then it should be run. But, the child theme’s functions.php is loaded before the parent theme’s functions. So if the same function already exists in the child theme, it will not run in the parent theme!

4) So my code in the child theme’s functions.php is very simple:
<?php // Opening PHP tag – nothing should be before this, not even whitespace
function cleanretina_featured_post_slider() {
//original code pasted here , then modified for my own needs.

5) It’s a lot of work and research for a simple bug, so I repeat: Theme Horse should fix once and for good the conflict between CleanRetina (Free & Pro) and the Polylang plugin.

Thanks
David