[John]

I uploaded a transparent logo but the site shows a white background instead of my actual background..

[Theme Horse Support Team]

Hi John,

Could you please provide us your site url so that we can have a look to your site and reply to the exact issue?

Regards,
Theme Horse

[John]

http://www.olympiacoschicago.com

As you can see the header logo is a GIF image but it shows as white instead of being transparent. For whatever reason it turns the background of the image to white…

[John]

Any ideas?

[Theme Horse Support Team]

Hi John,
Using gif file is not transparency. You need to remove the white background from Photoshop. So you are getting the white background.

Thank you!

[John]

We have tried this with both GIF and PNG and still no dice. We have done transparent images 1000 times before with no problem. These are notes from our designer that might help you.

Just had a quick look, it’s going to take a bit of work, need to change the site structure a little bit as the background colour is actually from the whole wrapper and not the header div itself. If you make the wrapper transparent, the header BG disappears but so too does the rest of the site white background.

[Theme Horse Support Team]

Hi John,

You have set the header image with black background. We haven’t seen any white background in your logo. Did you solve your issue OR still need help.

Thank you!

[John]

Still need help. I had to change the image so that it looked fine on the website. I could not have my customers look at a a white background. I would recommend you use a transparent logo and test on your theme. Did you see my notes form my designer? Please resolve as this is needed. Thank you!

[John]

Can you please help?

[John]

Hello – Is anyone looking at this? I would not think I am the only having this problem?

[Theme Horse Support Team]

Is your issue solved? If not then let us know and also clarify the exact issue we are confuse what you are trying to do with the header imnage? Also we have seen a different header image on your site than before and it was nice too.

Thank you!

[John]

I think I answered this already in my previous posts but here it goes again:

Still need help. I had to change the image so that it looked fine on the website. I could not have my customers look at a a white background. I would recommend you use a transparent logo and test on your theme.

We have tried this with both GIF and PNG and still no dice. We have done transparent images 1000 times before with no problem. These are notes from our designer that might help you.

Just had a quick look, it’s going to take a bit of work, need to change the site structure a little bit as the background colour is actually from the whole wrapper and not the header div itself. If you make the wrapper transparent, the header BG disappears but so too does the rest of the site white background.

[Theme Horse Support Team]

Hi John,

Yes there is the background in the whole container.
To remove the white background Go to Appearance -> Theme Options -> Design Options Tab -> Custom CSS paste the following CSS code and Click on save all changes button:

.wrapper {
    background-color: none;
}

Now your whole background will be transparent (none). If you need the background color for different sections add it via theme option.

Hope now this helps to you to have a transparent logo on your header.

Thank you!

[Theme Horse Support Team]

Also do not add the background for header as it needs to be transparent. Add this CSS code in custom CSS to have a background color for navigation.

 .hgroup-wrap {
    background-color: #fff;
}

Hope this solve your issue.

Thank you!

[Author]

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