[Jane]

My wordpress dashboard informs me there is an update to Attitude-Pro for me to download:

“There is a new version of the Attitude-Pro theme available. You have version 1.3 installed. Update to version 1.4”

It asks me to logon to my account (which I am able to do) and says go to the Download section. Where is the download section?

I originally installed the theme via a link in my purchase confirmation email. This link does not work anymore and I cannot find the download section on my account.

[Theme Horse Support Team]

Hi Jane,

Please provide us your order number so that we can see the current status of your account.

Thank you!

[Jane]

Here is my order number. I paid for one year on April 21st 2014

Order: #9601

Jane

[Theme Horse Support Team]

Hi Jane,

It seems that you have cancelled the subscription.
You don’t need to cancel the subscription as this will automatically be cancelled at the end of one year.
Also at the end of one year you will be asked whether you want to renew your subscription or not.
It’s not an automatic process. If you cancel the subscription you will be not able to download, update and get access to our dedicate support forum.

To get updates and support for the theme you have to order new subscription just click on RENEW button and reach up to the payment point. Click pay button and you will be redirected to PayPal page.
But don’t make any payment, provide us your order number we will manually activate it from here and next time do not cancel you subscription.

Thank you!

[Theme Horse Support Team]

Hi Jane,

We have just complete your order #10569 now you can download the theme. Now do not cancel your subscription.

Thank you 🙂

[Jane]

Thanks for that. I now see the download files.

[Theme Horse Support Team]

ok you always welcome

[Reiner]

Hi Support Team,

i made the same mistake.

First Order: #8181 (canceled)

Renew Order: #10618 (canceled)

please activate the renew order #10618 for download the update.

Thanks

Reiner

[Theme Horse Support Team]

@Reiner Sorry we could not able to complete your order #10618 because it has been already cancelled by you. Once order was cancelled by a user we could not activate it again. So could you please again click on RENEW button and order a new subscription but don’t make any payment, provide us your order number we will manually activate it from here and next time do not cancel your subscription. Your subscription will valid till Feb 28, 2015. It’s free for 1 year from the date you purchase the theme and your first purchase order number is #8181 which was made on Feb 28, 2014.

Thank you!

[Philipp]

same here #8642 order number

Thanks

[Theme Horse Support Team]

@Philipp Login to our website with the same username and password that you have purchased the theme and then click on RENEW button and order a new subscription but don’t make any payment, provide us your order number we will manually activate it from here and next time do not cancel your subscription.

[Philipp]

my renewal order number is #10674

[Theme Horse Support Team]

@Philipp We have just activate your order #10674 now you can download the theme. Now do not cancel your subscription.

Thank you!

[Lee]

Hi,

I accidently cancelled as soon as I made the purchase as well.

My renewal order is #10775.

Please renew me so that I can download the theme update for Attitude Pro.

Thank you!

[Theme Horse Support Team]

@Lee Could you please provide us a first purchase order?

Thank you!

[Author]

Posts