[mhill]

I’ve created a second slider. All works perfectly when viewed in Safari, IE & Chrome, but when viewed in Edge the first slider appears fine, but on transition only the image is displayed – no text and no buttons. When I mouse over the buttons they appear, but the text appears only a fraction of a second before the transition to the next slider – when the behaviour repeats, so after initial slider load no home page text is readable.

I’ve updated to the latest version of the theme, without any change in behaviour.

Any ideas on how to get this working in Edge? My target audience is Microsoft Office 365 users, and Microsoft recommends Edge as the preferred browser, so this is a big issue for me.

Thanks

[Theme Horse Support Team]

Hi Mhill,

Can you please provide us the site URL? So, that we can check it from our end.
Also please view our demo of Ambition theme on your same environment to see is there same issue or not?

Thank you!

[mhill]

Hi, URL is http://www.candlemas-consulting.uk

When I view your demo it appears to work correctly, but you’re using the same body text for both sliders, so it’s not quite the same.

Thanks

Mike

[mhill]

Ok, I think I’ve narrowed down the problem. When I change the transition from wipe to fade, it works fine (and this is the transition you use on your demo). So I think the problem is with the wipe transition on the Edge browser.

I’ll quickly run through the other transitions and see which work.

Mike

[mhill]

Right, I’ve run through all the other transitions. It’s only Wipe that doesn’t work properly on Edge. All the other transitions work fine, so I’ll switch to one of those.

However I’ll leave it on Wipe for the moment so you can see the problem.

Regards
Mike

[Theme Horse Support Team]

Hi Mhill,

Yes, Seems like there is an issue in wipe transitions.
We will investigate the issue with wipe transition till then please choose another transition effect.

Thank you for reporting the bug.

[mhill]

Thanks.

[Theme Horse Support Team]

Hi Mhill,

We have investigate the issue and found that this issue was only in your sit. We have not found any issue on our end we have change the setting to wipe in our preview site too and the slider is running smoothly without any problem.
Can you please set your slider effect to wipe so that we can see your site on live? May some plugins and JS that you have used into your site is conflicting the wipe effect in the slider.

Thank you!

[mhill]

Slider effect set to wipe and multiple sliders enabled on http://www.candlemas-consulting.co.uk

Thanks

[Theme Horse Support Team]

Hi Mhill,

Sorry! It says

Error 404 - Not found
Your browser can't find the document corresponding to the URL you typed in.

[mhill]

Sorry, my mistake. http://www.candlemas-consulting.uk

[Theme Horse Support Team]

Sorry @mhill your site is not loading properly please check and let us know.

[mhill]

Hi,
OK, it seems it’s only my site, only in Edge and only the Wipe transition. I’ll just avoid using that transition in future.

Thanks for your help. Let’s close this issue.
Mike

[Theme Horse Support Team]

Hello @mhill,

If you get any problem then do not hesitate to contact us.

Thank you!

[Author]

Posts