[lillianduggan]

A link titled “does xanax interact with 5 htp” is appearing toward the top right of my blog page, near my social media links. I don’t see it when I’m logged in as Admin, but it appears to other people. I need to get rid of this ASAP!

[Theme Horse Support Team]

Hi lillianduggan,

Please update the theme as well as all the plugins if you have not.
Also provide us you site URL so that we can check can check the exact issue.

Thank you!

[lillianduggan]

Thanks for responding. I’ve updated the theme and plugins. Here is the URL: http://www.myidealworldblog.com/.

Lillian

[sovit ranjitkar]

Hi lillianduggan,

Please deactivate all the plugins if it does not solve your issue then please email us your temporary username and password to our email. We will login to you admin site and find the exact issue.

Thank you!

[lillianduggan]

I deactivated all the plugins but the problem still exists. I’ve added you as an admin. You should be receiving an e-mail with the login information. Please let me know if there’s a problem. Thank you!

[Theme Horse Support Team]

Hi lillianduggan,

We have just fixed it. Once you change all of your Cpanel, Ftp and WordPress Password. There is some malware code inside functions.php and we just removed it from functions.php. Now you all plugins is on active and A link titled “does xanax interact with 5 htp” is no more there.

Thank you!

[lillianduggan]

This is wonderful. Thank you so much! Unfortunately, I now have a new problem. When I went back to my Admin page this morning, it asked me to connect to WordPress.com (I think) to finish activating JetPack. I did that, but now I can’t get to my dashboard at all. Is this something you can help me with?

Thanks again for all the help.
Lillian

[Theme Horse Support Team]

Hi lillianduggan ,

If you deactivate the jet pack plugins, then you have to connect again with wordpress.com

Thank you!

[lillianduggan]

I keep getting a 500 internal server error.

[Theme Horse Support Team]

Hi lillianduggan,

This is not the theme relating issue. Its the server relating issue. For more info visit below link
http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://www.prestashop.com/blog/en/the-500-internal-server-error-explained-solved/

Thank you!

[pdetlef]

We had our site hacked. The first thing we noticed was directory called flex that contained pages with links to weightloss and dietary products. After removing that it would rewrite our htaccess file and anyone visiting our site with Internet Explorer would be eventually directed to bitcoin.com

[Theme Horse Support Team]

Hi Pdetief,

Which version of the theme you are using? Please update the theme if you are using the old version and also update all the plugins/WordPress and change the password as well.

Thank you!

[pdetlef]

This has to do with the revolution slider. This plugin has a security hole that allows hackers to upload malicious content to your server. It is recommended to update this plugin to stop future hacks. Not only Rev Slider but all plugins on your server should be updated.I’ve been struggling with the same problem for a week now. Hopefully, updating the slider will solve the problem.

[Theme Horse Support Team]

Hi pdetlef,
We have already updated the revolution slider. Its about six months ago. The issue was only related to plugins not the theme. So you update all the plugins that you have installed in your dashboard

Thank you

[pdetlef]

I’ve update my plugins, but I can’t get rid of the infection. Can someone review our site?

[Author]

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