[Jörg]

so i have to save all custom styles of the custom css area and the functions.php or it will be lost right?
but the extra styles within some of the pages will not be lost?

[Theme Horse Support Team]

Hi Jorg,

We recommend you to backup your previous version before deleting it. So that if you lost any thing then you can easily add it to your new version.

Thank you!

[Thomas]

Help. I got an email saying the interface pro theme has an update to 1.0.6 but it is not indicated when I log in at my WP site. So I manually downloaded and unzipped it. I then uploaded it to my server space over my ftp program. But I see no indication if it is being found or not, my WP site says the version of WP and that the theme is “up to date” but doesn’t give feedback about what version is running. Should I have, or do I need to, throw away the old version on the server? If so, I would save a copy of everything but don’t understand how to reinstall things if they disappear. Earlier I had to update the revolution slider. I exported and backed up all of the sliders which got wiped out. But when I went to import them again and I got an error message that such data was not available although it was clearly in the folder. Had to redo about a month’s worth of work as most of my page is centered on the slider imagery on every page. Why can’t the themes update automatically and why should it always risk losing setting? For those of us who are not computer expert this REALLY sucks.

[Theme Horse Support Team]

Hi Thomas,

If you have the latest version then its fine. You do not have to update the theme. And how it is possible that your all sliders got wiped out. Your all the setting and slider will remain with the same settings.
We can not provide automatic update for the version because our themes are of subscription type and you have to manually update it. You have to update it manually your data and setting will not be lost if you have not customize if you have customize the code then only your customize data will be lost. So you have to backup it before deleting previous version.

Thank you!

[Thomas]

I don’t understand how the fact that I pay for Interface Pro should mean that it won’t be updated automatically??? Paying should mean good support which means making things simple. It’s confusing when I am logged in at my WP site and it says there are no theme updates although there is. I had this hassle before and managed to update the theme and although I had exported all of my revolution sliders I could not import them again. The statement that they will not be lost is false. There were backed up and visible in a file but when I tried to import them there was an error message saying there were no sliders in the file. The import function could not recognize the sliders and all of the data was lost. I have other issues with revolution slider but it is also has a new version in this theme update so maybe that will solve them. Any yes, my site has lots of custom settings so it is very annoying to have to try to reset them all. The most important thing is lack of instruction on HOW to manually update. Does one upload the new theme data to the server and then delete the old version(s) there? I have already uploaded the latest Interface pro version but WP doesn’t seem to be finding it. Or is one supposed to first delete the old theme version and then upload the new one? The order sounds critical to not losing data but I see no explanation. The standard information I see given on this site is for the initial upload of the theme and NOT for an update which is obviously not the same thing! Also, I have now backed up my whole WP site. If I update the theme and want to import the customized settings then which data needs to be imported? If one would import the whole theme file then it would be putting an old version back in place which is a lot of work for nothing. Also, you state that the theme does not actually have to be updated. Hmm, then why is there an update? I understood that it was to patch vulnerabilities. I not updated, then won’t it still be vulnerable?

[Theme Horse Support Team]

Hi Thomas,

We can not automatically notify/update the theme in WP because our pro themes are of subscription type and you have to manually activate it. About Revolution Slider Plugin we have also updated it manually in our demo site and we have not faced any sliders/settings lost. All our sliders and setting are working perfectly. To update the revolution slider first deactivate the plugin and delete it then upload the new latest version and activate it. That’s it you have to do for Revolution Slider plugin.

And for theme update first activate a different theme and delete the old version of the theme then upload the new version of the theme and activate it. If you have not customize the code then we are sure that you will not lost any data/setting lost but if you customize the code then your all customize code will be lost. So, first back up your previous version of the theme and then only activate the new one if you have customize the code.

Thank you!

[Author]

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