[Sebastian]

I’m furious, guys.
I updated as suggested and all the widgets disappeared from their assignment.
This is disturbing me a lot and I can’t understand why you did not warn us about it.
Now I will have to spend a whole day to re-organize the pages.
Send me a private Email where I can send you my Website URL so you can take a look at the disaster it turned to.
I can’t stand it, seriously, I’m not updating any more if I have to go through all this again.

[Theme Horse Support Team]

hi Sebastian,
Widgets should not be lost while updating to our new version. If you have customised the code then only your customisation code will be lost. So we always recommended you to create a child theme before making any changes on it.

Thank you!

[Sebastian]

I KNOW I “should not” lose any widgets configuration. I have done nothing to the code coz I already KNOW it will be lost.
I paid for this service, but your answer is useless. I’m really pissed off. I have a whole disaster in my Website, just take a look at what it shows:
https://www.dropbox.com/s/da2pgaqhhhwpjb1/Screen%20Shot%202015-01-19%20at%2011.45.21%20AM.png?dl=0

This is what I see now for Widgets:
https://www.dropbox.com/s/nzob9p5shpr70jz/Screen%20Shot%202015-01-19%20at%2011.45.08%20AM.png?dl=0

Before, all that was organised. Now it’s empty.

This is how the menu config shows:
https://www.dropbox.com/s/pe0l3v9dpp5n1w0/Screen%20Shot%202015-01-19%20at%2011.52.18%20AM.png?dl=0

You’re probably good at coding guys, but your support sometimes sucks.
I need a real answer. I know you can do better.

[Sebastian]

Guys, I’m not pissed off anymore, I’m not furious, either.
I’m calmed down and I could finally found out where the problem was.
I experienced two problems after updating:
1. The primary menu was deactivated.
2. Widgets were all set to inactive.

It came back all to normal, now.
I honestly have no idea how this happened. When updated, I just deleted the old theme folder in the server and uploaded the new one.

I apologize for my aggressive attitude, I hope you understand I spent a lot of time with this.
Best Regards.
Sebastián

[Theme Horse Support Team]

Ok that’s great. All our customers are like our god. We are happy that your problem is back to normal.

Thank you!

[Author]

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