[Eefke]

Hello,

I am not sure where I can find it, because all my account details seem to have disappeared or lacking. No downloads, updates or renewals are available in my account. It just mentions my email address.

I purchased the Interface Pro theme back in 2015, November 20th. I found the invoice, but it doesn’t mention an order number. The payment was made through paypall. Transaction reference number: 4VR89138Y4414800V

Thanks.

[Eefke]

Hello,

Unfortunately, there is no pending order to renew my subscription on the orders detail page.
I would like to renew, so I can update the theme, but I don’t think I should pay the sign-up fee again?

Best regards,
Eefke

[Eefke]

Hello,

I logged in, but I can’t find the download link. The account page looks empty (it says, no downloads available). https://www.themehorse.com/my-account/downloads/

This is where it should be, right?

Thanks again!

[Eefke]

Hello support team,

Thanks so much for your reply.

I found out that the theme version of Interface pro on my website is 3.01. Would an upgrade tot the latest version, 3.07, perhaps solve the problem? (My hosting provider says they can’t help me :-(.

I checked my theme-horse account, and I can’t seem to find the upgrade button. How do I download the latest upgrade and where to pay for it?

Best regards,

Eefke

[Eefke]

Hello,

I think because the php was still set to PHP 5.6.
I now changed it to PHP 7.1 and I cannot acces the backend.

https://www.vertaalbureauthusanatalen.nl/wp-admin/
This is what it says:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Best regards,
Eefke

[Eefke]

Thank you so much for your swift reply. It was one of the plugins causing the problem. Now it’s working the way it should 🙂

Best regards,
Eefke

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